We are here to help
Need help?! We’ve got you. Please check the most asked questions on this page, and please have no hesitation to contact us if your question is not listed here.
SHIPPING & DELIVERY
We have addressed the most commonly asked shipping and delivery questions in the next section.
After you’ve placed your order you will receive an order confirmation by email. We will process your order as soon as possible. If you place your order before 16:00 on weekdays, your order will be shipped the very same day. Once your order has been dispatched, you will receive an email with a link that enables you to track and trace your order. On our website, under Account, you can check the status of your orders.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. You might want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. For shipments within European Union no customs and import charges are due to be paid. From January 1st 2021, the UK will apply a UK-specific tariff to imported goods from the European Union.
No. For now, we only send to the member states of the European Union. Once you have added items to your bag, the ‘Country’ dropdown will tell you whether we ship to the country required. The shipping costs for your order will appear immediately.
We do make exceptions for cameras and large orders. Please contact our sales team for a shipment quote.
In general, if you are in The Netherlands, you can expect your order within 24 hours after we have dispatched it. The vast majority of our shipments to EU countries is delivered within 2-5 working days. Deliveries to the rest of the world take 5-20 working days. Once your order has been dispatched you will receive an email with a link that enables you to track and trace your order. Please notice we don’t send orders in the weekend. No-digital will not accept any responsibility for late deliveries due to circumstances outside our control. We will try to inform you of any unexpected delay.
We work with fixed shipping fees per order, regardless the number of items you purchase. Once you have selected the country of destination, the shipping cost will be shown.
If your shipping address is in The Netherlands and the order value is over €150 we will immediately ship what’s available and deliver the other product(s) as soon as they are available. No extra shipping costs will be charged. If your shipping address is not The Netherlands or the total order value is lower than €150, we will ship your entire order as soon as all products are available. For example: if you selected one product that says ‘Ships today’ and one that says ‘Ships in 2-3 days’ both will be shipped together in 2-3 days.
Sure thing. During your checkout you will find a ‘Ship to a different address’ checkbox. Checking this box will unfold the Shipping Address fields.
PAYMENTS & INVOICES
The next section covers the most commonly asked payments and invoices questions. Did you know that you can find that status of your payment and the invoice in your My Account-page?
In terms of payment opportunities, you came to the right place. We accept MasterCard, VISA, Maestro, and iDeal. And we will be adding more options in the (near) future.
RETURNS & WARRANTY
If you are not satisfied with your purchase at No-Digital, we obviously regret that. You can return it. Make sure that the article is returned undamaged, in original packaging, and please include your order number. Please notice that we will refund the returned product, but we will not pay the shipping costs for the returns.
You can either send or deliver your returning good(s) to:
No-digital — Returns
2661 CD Bergschenhoek
For assistance, questions about your delivery or information about returning goods send an email.
We sure do. Most products come with a 3-month warranty. Should your equipment be defective, we will repair it. If repair is not possible, we will issue you either a replacement product (above or one grade below the received condition), or a refund.
The following grades are covered under warranty: OPEN BOX, LIKE NEW, EXCELLENT, EXCELLENT — and GOOD, excluding any equipment denoted as “inoperable.” Our warranty does not cover ACCEPTABLE or AS IS grades, batteries, bulbs, and material and non-mechanical defects. Damage resulting from misuse or neglect including from drops, water, sand, or tampering by anyone other than no-digital’s repair team will void the warranty.
If you have any questions about our warranty, please mail us, and we’ll be happy to help.